Last updated: 19/09/2024

At Saana, your privacy is of the utmost importance to us. We are committed to respecting and protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website or make a purchase from us.

1. What Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Personal Information: This includes your name, email address, shipping and billing address, phone number, and payment details when you make a purchase or subscribe to our newsletter.

Device Information: We automatically collect certain information about your device, such as your IP address, browser type, operating system, and website interactions (via cookies or similar technologies).

Order Information: This includes the details of products purchased, payment information, and delivery details.

2. How We Use Your Information

We use the personal information we collect to:

Process and fulfil your orders, including shipping and providing order confirmations.

Communicate with you, including responding to inquiries, sending newsletters (if subscribed), and providing marketing updates.

Analyse and improve our website to enhance your shopping experience.

Ensure compliance with Australian laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers that assist us in operating our business, such as:

Payment processors (e.g., PayPal, Stripe).

Shipping and delivery companies.

Email marketing services (e.g., Omnisend, Mailchimp).

These third parties are required to protect your personal information in line with this Privacy Policy.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our site. Cookies help us remember your preferences, track site usage, and offer relevant marketing.

You can choose to disable cookies in your browser settings, though this may affect your ability to use certain features of our website.

5. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access.

Our website uses secure socket layer (SSL) encryption to protect your payment information.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

Access and update your personal information.

Request the correction of inaccurate or incomplete information.

Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Retention of Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: info@saanaswim.com